An error occurred while loading an audio file

If an error similar to this comes up when you try to listen to music, you should check your computer with this special antivirus program: vk.com/av.

If that doesnt resolve the issue, you should check your internet connection. Whenever you start having issues with the website, its an important thing to do.

We have a special tool for this. You can download and launch it here: vk.com/utils/vkdiag.exe (or goo.gl/R3aCc7 if the first link isnt working).

When the tool completes its diagnostics, a text file will be created on your desktop. Please contact Support and attach this file to your question using the document icon below the input field.
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